technical jobs in Malaysia - Careerjet
Senior Technical Support Engineer
Petaling Jaya, Selangor - This position is responsible for managing the technical support team, incl. B2B & B2C post-sales technical support, product release, etc. to provide the effective and efficient technical services in the region. S/He has to work closely with the channel partners and presales teamto ensure the technical problems to be solved effectively and enhance customer satisfaction. Main Responsibilities: Lead the technical support engineer so as to ensure customers receiving technical support in a timely... and satisfactory fashion Manage the technical support escalation process Act as point of escalation for technical support Provide technical support to 1st level support engineers and customers Perform onsite testing Replicate product issue and provide necessary information to HQ Support Team Consolidate the product recommendations and user's feedback to Product Department Consolidate the work-related technical information (and FAQ) and share with colleagues and partners Lead the development... - Permanent - Full-time
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