vacancy jobs in Malaysia - Careerjet
MIS Associate
Kuala Lumpur - Understand functional, technical and operational aspects of the current MI reports produced for CDSS contracts and holistically for CDSS. Work closely with Operations manager(s) to understand the functionality required in the CDSS captive MI reports and contract specific requirements. Design the technical details for building the MI reporting related to operational SLAs and Volumetrics for each CDSS functional towers. Develop the code, macros and related documentation for implementing the technical design. Roll-out the reports into BAU operations. Support on-going changes- in terms of enhancements or issue resolutions. Work under the guidance of the Business Efficiency manager and other CDSS management to provide point and tactical automation using Macros, Access and others to improve productivity of the team. Escalate queries to a supervisor as appropriate, and ensure these hand-offs are completed in a timely fashion. Ensure all requests are handled within required service standard. E... - Permanent - Full-time
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