vacancy jobs in Malaysia - Careerjet
Outlet Manager
Bandar Baru Klang, Selangor - Ampang, Selangor - Demonstrate and reinforce excellent customer service to promote a positive customer orientation in the outlet and ensure efficient, quality service. Follow and reinforce company’s greeting, introduction and send off procedures. Demonstrate and reinforce proper use of the telephone. Focuses on outlet cleanliness, wait times, service and convenience. Promptly and effectively resolves customer complaints using the recommended process and focusing on customer satisfaction. Reinforce proper consultation procedures and customer service standards. Develop and evaluate outlet staff to assure that staff levels meet outlet needs, there is high degree of motivation and retention of current staff, and high standards of quality are maintained in the outlet. Manpower planning and responsible for staff scheduling to include: work assignments/rotations, employees training, overtime assignment, back-up for absent employees and shift rotations. Direct staff in development, analysis and preparati... - Permanent - Full-time
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