technical jobs in Malaysia - Careerjet
Technical Support Engineer
Kuala Lumpur - products If you've got experience with client support, that's icing on the cake. We are also very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations. DUTIES AND RESPONSIBILITIES: Solve support cases with minimal assistance from Support Team. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium when required. Obtain general understanding of OS... and application operations related to company offered services. Identify and correct or advise on operational issues in client computer systems. Able to recognize and escalate difficult technical issues to Level 2 or Level 3 engineer. Work closely with Support Team during troubleshooting process. Able to work independently in a short period of time. Able to document all the troubleshooting and problem resolution steps. Able to perform Level 1 support with minimum supervision. Listen, comprehend... - Permanent - Full-time
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