technical jobs in Malaysia - Careerjet
Technical Support Specialist
Bangsar South, Kuala Lumpur - At CareFusion, we are united in our vision to improve the safety and lower the cost of healthcare for generations to come. As a Technical Support Specialist with CareFusion, you will be responsible to provide a world-class customer support experience to our customers who deliver healthcare from the hospital pharmacy to the nursing floor. We are looking for highly motivated individuals who are passionate about problem solving, technology, and helping others. Daily responsibilities include...: - Provide multi-channel technical support to customers including telephone and on-line service requests - Document details of each support request in CareFusion CRM system - Maintain timely and routine communication with customer on progress of work - Manage service requests queue with the ability to recognize high priority problems and act quickly - Analyze each support request for root cause, determine if the issue could be prevented by changes in the product or business processes - Remotely... - Permanent - Full-time
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