vacancy jobs in Malaysia - Careerjet
Tele Collector
Standard Chartered Bank - Kuala Lumpur - Job Description 1. QUALITY / PRODUCTIVITY STANDARDS • To achieve target as per balance scorecards set by management i. Productivity • CACS hour • Calls per hour, • Contact per hour ii. Effectiveness • Dollar collected / month/ collector • F&F Settlement Accounts iii. Quality • Call Monitoring • Refer cases to field/skip team according the following circumstances: - i. Un-contactable • Skip Tracing performed with futile outcome to contact customer(s) • Check performed as updated in CACS with negative outcome of obtaining customer's contact number. ii. Avoiding • All available numbers in host (CACS, RLS and eBBS etc) have been attempted but to no available. iii. Broken Promise • Repeated history of broken promise in the last 30 days or date of last payment. • Collector is required to conduct search for the un-contactable account in order to provide the latest correspondence mailing address or contact number by routing the account to a designated supervisor review State Code at CACS, (suc... - Permanent - Full-time
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